Everything you need to know before ordering.

Please read through our shipping, returns, exchanges, and order policies before placing your order.

•Jewelry Returns: All jewelry sales are final. If a piece is damaged upon arrival or a piece becomes damaged due to a craftsmanship issue, please email brokenspadellc@gmail.com and we can discuss further options.

Broken Spade is not responsible for damage due to not properly caring for jewelry or sizing mishaps. If you experience any issues with broken stones within two weeks of your purchase, please let me know! We can offer assistance with silver repairs, though we can't guarantee fixes.

•Jewelry Sizing: To make sure your new item is a perfect fit, please confirm your size before ordering. We're unable to take responsibility for sizing errors once an order is placed, so double-checking your cuff and ring measurements is key!

• Apparel Returns: If you received the wrong item, wrong size, or there is an issue with your order, please contact us. Items must be unworn, unused, and in original condition to be considered for a return or exchange.

•Packaging: We pack every order with care, but we can't be held accountable for packages that are lost, stolen, or damaged during shipping. For added security, you can request Signature Delivery by emailing us when you make your purchase.

• Processing: Most orders take 2-5 business days to process before shipping. Processing time and shipping time are separate. During holidays, sales, high order volume, or supplier delays, processing may take longer.

• Shipping: After processing, delivery usually takes 7-14 business days, but this can vary depending on the item, carrier, factors like location, weather, holidays, and other delays outside of our control.

• Tracking: Once your order ships, tracking information will be sent to the email or phone number used at checkout. Please allow time for tracking to update after the carrier receives the package.

• Wrong Address: Please double-check your shipping address before placing your order. Broken Spade is not responsible for orders shipped to an incorrect address entered at checkout. If you notice an address mistake, contact us as soon as possible.

• Delivered but Missing:If tracking shows your package was delivered but you cannot find it, please check your mailbox, porch, delivery area, neighbors, front desk, and local carrier office. Once a package is marked delivered by the carrier, Broken Spade may be limited in what we can do, but we will still help point you in the right direction.

• Damaged or Defective Items: If your item arrives damaged, defective, ripped, misprinted, or with a quality issue, contact us as soon as possible. Please include your order number and clear photos of the issue so we can review it and help with a replacement or solution when approved.

• Custom Orders: Custom items, personalized items, and items made specifically for your order may not be eligible for return unless there is a mistake, damage, or defect.

Please make sure all spelling, sizing, and order details are correct before checking out.

• Cancellations: If you need to cancel an order, contact us as soon as possible.Once an order has started processing, been sent to production, or shipped, we may not be able to cancel it.

• Refunds: Refunds are reviewed individually and returned to the original payment method. It may take a few business days to appear in your account.

• Fraud & Charge backs: Orders flagged as high risk, fraudulent, or disputed may be delayed, cancelled, or reviewed before fulfillment. False claims, charge backs, or fraud reports may be challenged with order records, customer communication, tracking, delivery confirmation, and other evidence.

We aim to create a positive experience for all our customers. To maintain this, we reserve the right to decline service to anyone, at our discretion.

Got questions about our policies or anything else? Feel free to email us! For any questions about your order, shipping, returns, or general support, contact Broke Spade with your order number.

We're always happy to chat and help in any way we can. We're committed to earning your lifelong business!